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Terms of Business

Before you place an order for either products or services that I provide, if you have any questions relating to the following terms and conditions please do not hesitate to contact me.

Terms & Conditions

The following terms apply to all services.

Final Payment
All 'domestic' jobs must be paid for in FULL on completion of the job. Payment can be made via cash in person or cheque made payable to “Out of Thin Air” or Electronic Cash transfer direct to 'Out of Thin Air's ' business bank account.

Please Note: Installed items are legally still owned by 'Out of Thin Air Aerial and Satellite Services' until they have been paid for in full, so they can be legally removed from your propery at any time if the completed work hasn't been paid for .

Any 'Commercial' company or organisation that requires "Out of Thin air Aerial and satellite Services" to carry out work for them must initially issue a pro-former detailing all their company details to enable credit checks to be performed .

50% of the cost of the first job must be paid for in advance cash/cheque or bank transfer.

Any 'Commercial' job must be paid within 1 month from issue of the invoice (Please note: being a sole trader maintaining cashflow is paramount, so unfortunately we cannot offer 2 or 3 month payment options).

If money owed is not paid in FULL after the 1 month period, a reminder invoice will be sent out and an attempt made to contact the finance director of the organisation concerned.

After a minimum of 6 weeks from the original invoice date, the job will be liable to a late payment charge of 2.5% per month, added onto the outstanding balance. If this fails, with the aid of the F.S.B, court action will be undertaken.

Your right to cancel
At least 24 hours notice is required if you need to cancel or change your agreed job. Otherwise the late cancellation costs as laid out below will be charged.
As Out Of Thin Air Aerial and Satellite Services are unable to judge the reasons for the change or cancellation or indeed not being able to gain access to the property concerned. Cancellation or any changes of your agreed job bookings within 24 hours of your agreed work date will incur a charge of 50% of the full job value,

Customers are reminded that no exceptions to the above conditions will be made and that any booking made with the business (verbal or written) forms a legally binding contract.

How to cancel or postpone your job:
Cancellations or postponements should be made by calling us on 07779339726, please leave a message if the phone is not answered. You may also cancel or postpone by email (info@outofthinairwales.co.uk) . Once your email has been read, you will receive an email reply confirming your request.

Estimates
All estimates are drawn up based on customer information at time of site survey. I reserve the right to amend my estimates if unforeseen problems occur during the installation or additional services are required. (e.g.) the requirements for a bigger aerial, amplifier or different type of support mast; the need to drill through a plastered over large stone wall (in access of 12" / 300mm) or having to spent my time to move personnal items not shifted out of the area where i am working.

Your Guarantee
I always strive to offer the highest level of services and guarantee my work for a period of 12 months. If at any time during this period you are dissatisfied with any aspect of your service, please contact me on 07779339726. I will try my utmost to resolve any problems. Normal manufacturers guarantee applies on all parts.

Refunds
I do not generally offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of my work, please contact me on 07779339726. I will try my utmost to resolve any problems and will happily return to check the integrity of the work completed.

If a component part has failed, as long as it is 12months or less since the installation, it will be replaced free of charge.

If it was proved that what i tried to provide for you has been unsucessful in the long term, e.g. trying to receive the full choice of TV signals from a distant fringe main transmitter instead of the limited choice of channels from a relay transmitter and signals are pixelating often spoiling your viewing experience - in a case like this, i will either readjust to aerial to a local transmitter (you will only receive the basic standard channels); or remove the aparatus and refund the cost of the components only; or offer an alternative solution i.e a 'freesat' installation. However on balance, extra costs may be incurred by you the customer e.g. for a 'freesat' receiver.

If after inspection of the perceived fault, it is established that the fault is not pertaining to the original installation, then a further charge may be levied on you the customer.

Privacy policy

I will treat all your Personal Information as confidential. I will keep it on a secure server and I will fully comply with all applicable UK Data Protection and consumer legislation.

Parts & Components
“Out of Thin Air Aerial and Satellite Services” will always undertake to purchase the highest quality parts and components suitable for your installation.
Should “Out of Thin Air Aerial and Satellite Services” not stock a particular item, we will endeavour to obtain this part as quickly as possible from reputable stockists. I reserve the right to ask for payment in advance for said item if valued above £100.

My right to cancel

In unusual circumstances and unsafe weather conditions, I may need to cancel your job. In the event that I cannot fulfil your appointment, I will contact you by telephone – where possible, at the earliest possible date and your job will be rearranged at a time suitable to both parties.

My rights
I reserve the right to change the conditions from time to time, and your continued use of our services (or any part thereof) following such change shall be deemed to be your cceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using our services.

What You Can Expect From Me

I will provide you with the highest level of service from me that is possible
To repair/maintain/install services as per your requests
That I will look after your property at all times and leave it in the same condition as it was when I arrived
At all times I will endeavour to protect your furniture and fittings and will utilise dust sheets and coverings to protect carpets etc.
Any debris will be removed from the scene and dust/dirt vacuumed from site when needed
I will remove any unwanted/obsolete aerials or satellite dishes from your premises
I will seal any cable entries internally and externally to ensure they are weatherproof.
I will fit cable grommets to enhance the presentation of my services
I will clip cables internally and externally in a neat and methodical manner
I usually run to time, and I will apologise if I keep you waiting. If I should find myself running late and I will endeavour to telephone you to keep you informed
If there are any forthcoming changes to the service or channels. that you receive, i will endevour to let you know in advance.

My business hours are generally Monday to Friday between 8:30am and 5.30pm.
Sometimes I start earlier dependent upon prevailing weather conditions or daylight availability and finish later to complete a job.
Please Note: Saturday working is by special arrangement only.

What I Expect From You

My aim is for you to enjoy the benefits of my services. If you are happy with your experience of me and my services, I would ask you to invite your friends to use my services too. I will continue to grow and prosper, and I can feel proud that I have helped you achieve what you want.
All domestic animals should be kept under control to avoid prolonging the service and also as a safety measure for both them and me. I love animals as much as the next person and would hate to see them hurt.
Any valuable ornaments like plates, Vases and glass lamps should be removed from the areas in which I am working to avoid me accidently damaging them
I expect you to tell me straight away if my work is not up to your expectations, so that I may have the opportunity to correct any misunderstandings
I expect you to pay my company in full, any outstanding balances on completion of the installation.
Generally I work much quicker without constant interruptions and am able to concentrate 100% on your installation
To arrange easy access to all areas, which may include outside areas. Having to move garden furniture, bikes, plant pots etc all contribute to a longer installation time.
If I need to work within your loft area, please can you inform me of any loft insulation or boarding within loft, as again this contributes to time and health and safety
If a ladder is required to be used in the installation externally, I must you aware that to fulfil my Public Liability insurance and health and safety regulations, that I must anchor the ladder via 2 x 10mm eyelet bolts into your rendering. These holes will be filled and sealed on completion of job.
If I can ask that you or a neighbour are available to allow me to access your property during the time agreed for your job

My relationship with You

This is what I would like my relationship with you to be built upon. If you have any concerns at all with this, I will be happy to discuss them with ascertain what you feel would be fair.
I must tell you in advance, the cost of any additional services.
I must provide you with my very best service for you.
I must listen to you when you talk.
I must apologise and make amends if I don't perform as I promise, and you can be the judge of my performance.
I will do my absolute level best to keep to time because I know everyone hates to be kept waiting.
I will return your telephone calls and emails as soon as is possible but always within 48 hours. Should I be unavailable for longer than this (i.e. whilst I am on holidays) I will advise you beforehand that I will be unavailable
You must complain if there is something that upsets you. That way I have a chance to put it right, apologise and give you appropriate compensation.
You should pay your bills on time.
If I ask, (I don't ask everyone) I would like you to try to refer at least one person whom you feel would like the things I offer. In this way I can continue to have a flow of new people, and be here for you when you need me next time.

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